Services
CONSULTING SERVICES

Thomson Reuters provides a comprehensive range of services designed to optimise your investment in our solutions, including implementation, hosting, training, support and consulting.

WORKFLOW & PROCESS

Thomson Reuters offers a comprehensive range of tax and accounting consulting services that help you optimise your investment in our technologies.

Utilise the experience of our tax accounting team - we provide expertise in tax process improvement and corporate tax compliance using our solutions. Our professionals work on a daily basis within the platforms you use, so they're always ready to assist you.

Our services boost your existing resources through completion of pre tax return and tax provision calculation preparations, configurations to our software, as well as product-related health checks. We can even provide loan staff to help fulfil your tax obligations.

The benefit? Accelerated productivity. You'll gain the ability to focus on value-adding activities, whilst increasing the return on your software investment and peace of mind.

IMPLEMENTATION

To ensure that your transition to our solutions is seamless and productive, we offer a comprehensive range of professional implementation and support services, tailored to suit the size of your organisation, your resources, IT requirements and training needs. Our main purpose is to minimise time and resources required by you.

Our structured implementation supports you through to completion of your first active use of the software, such as completed tax return or tax provision. After successful rollout, you will enjoy continual updates and improvements to the platform and access to on-going product training and support services.

HOSTING

Thomson Reuters offers hosting for a range of products through our Secure Hosting Centre. Thomson Reuters undertakes all your tax software upgrades, daily data back-up and server hardware and software requirements.

By choosing one of our hosted solutions you get complete automation of your tax process with low cost of ownership, rapid deployment and smooth integration with your current systems. We'll work closely with you to assess which software suit the needs of your business and you can be confident that your data will be safe, secure and available 24/7.

BUSINESS HEALTH CHECK

Are you using our software solutions to their best advantage? Let one of our highly trained product experts work with you to evaluate how you are using our software solutions. You'll be provided with a report detailing observations and recommendations for improvements.

IT HEALTH CHECK

We can help identify issues that may impact the effectiveness and performance of our software. You'll receive a report detailing our observations and recommendations for improvements.

Note: the IT Health Check is limited to making recommendations in relation to IT infrastructure within the context of Thomson Reuters Tax Solutions.

PRE TAX PREPARATION AND SET-UP SERVICES

Leverage our skills and core expertise by allowing us to efficiently set up your tax solutions ready for your tax return, tax provision or FBT season (e.g. run, upgrades, data roll forward, data import, entity set up etc). This gives your staff the chance to focus on higher-value tasks that better aligns to their core expertise such as analysis and review. Our Pre Tax Preparation and Set-up Services helps reduce risk and increase efficiency.

TRAINING

We offer a comprehensive range of software training programs to improve the productivity and effectiveness of your tax and finance teams. You can choose from options like modular training, public or private sessions; essential, refresh or advanced training and specialist programs such as IFRS.
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HELPDESK

You'll have access to a Tax Solutions dedicated Help Desk contactable via a toll free support number, facsimile or e-mail address. Over 90% of our support calls are resolved in less than one hour.

Email: TaxSolutions@thomsonreuters.com or contact your Account Manager or Client Services Manager.