FAQs Online Services Thomson Reuters NZ

1. What are the web browser requirements for accessing Thomson Reuters Online Services?
2. I am attempting to login to Thomson Reuters Service/s, however I have forgotten my username and/or password. What should I do?
3. Some of the areas on the web page I was trying to open are not working as expected. Can you help me?
4. I would like to 'trial' your Online services. How can I arrange this?

1. What are the web browser requirements for accessing Thomson Reuters Online Services?

Click here for System Requirement information.

2. I have forgotten my username and/or password. What should I do?

Please call Customer Care on 0800 10 60 60 or email: Care.ANZ@thomsonreuters.com with the following details:

• Your company/business's name
  
• Your name
  
• Your username or account number (if known)
  
• The service you are trying to access
  
• A contact phone number if we need more details

Customer Care will then contact you and supply the required information so you can proceed with using your Online Service.

3. Some of the areas on the web page I was trying to open are not working as expected. Can you help me?

The first step is to ensure you have the latest version web browser: Thomson Reuters supports Microsoft Internet Explorer 5.0 and above and Netscape Navigator 6.0 and above.

To check for the latest version, first establish which version you are currently using.

1. Open your browser, click Help About Internet Explorer/Netscape Navigator and note the version number.
2. Then go to the Microsoft home page (www.microsoft.com) or Netscape home page (www.netscape.com) and determine if your version is the most recent one.
3. If it isn't, you need to decide whether you would like to or are able to upgrade. Upgrades are usually free (according to the software vendor's terms and conditions). If you decide to upgrade, please follow the instructions on the software vendor's web site.

Thomson Reuters encourages users to regularly delete the Temporary Internet Files stored on your computer. This is usually found in the Internet Options of your browser.

If you are still experiencing difficulty viewing a page on our web site, please call us on 0800 00 60 60 or email: service@thomsonreuters.co.nz with the following details:

• The page you were trying to view
• The type and version of the internet browser that you are using
• Your name and contact details so that we can help you with your request

4. I would like to 'trial' your Online services. How can I arrange this?

Thank you for your interest. We would be happy to talk over trial access for any of our Online Services. To open the discussion, please call us on 0800 10 60 60 or speak to your account manager.